Delivery and Refund Policy

Delivery

After payment is confirmed, Ghost Photoshoot AI starts processing the outputs included in your order. Your private order page shows progress, completed files, delivery-email status, and any refund status. We may also send the private link and completed-file notice to the delivery email you provide. Keep the private link and order reference confidential.

Completed images and videos remain available from the private order page while the page is available. An email-delivery problem does not cancel completed work, trigger a new generation, or create a refund by itself; we retry the delivery email and the private order page remains the source for downloads.

Failed output retries

If an individual paid image or video has a confirmed technical failure, we retry only that failed output automatically at no extra charge. We make up to two additional attempts after the initial attempt, subject to the order's processing deadline. We first check tasks that are still pending with a provider so we do not submit a duplicate generation.

Files that completed successfully are preserved and can be downloaded while the failed output is retried. A partially completed order therefore shows its completed files immediately instead of withholding them until every output finishes.

Final non-delivery and proportional refunds

If an output remains undeliverable after the allowed retries or the processing deadline, we automatically calculate a refund for the undelivered portion and return it to the original payment method through the payment provider.

The calculation uses the amount actually paid for that order, not a hypothetical single-item list price. When an order includes both photos and videos, we first allocate the actual payment between the photo and video portions in proportion to their package prices, including any discount, then calculate the missing share within each portion. Amounts are calculated in the payment currency's smallest unit and rounded so the cumulative refund never exceeds the amount actually paid.

Examples:

• If all purchased outputs are finally undeliverable, the refund is the full amount actually paid.
• If some photos are complete and one photo is finally undeliverable, only that photo's proportion of the paid photo portion is refunded.
• If photos are complete but a purchased video is finally undeliverable, the video portion is calculated separately; completed photos remain available.

Refund status and timing

The private order page distinguishes between a refund being prepared, submitted to the payment provider, pending, processed, or needing support review. We use submitted only after the payment provider has accepted the refund request. A provider or bank may take additional time to post the refund to your account.

What this policy does not cover

This automatic refund policy covers final technical non-delivery of a paid output. It does not promise refunds for a change of mind, subjective preferences, or a generated result that differs from an example but was delivered, except where applicable law requires otherwise. AI output can vary, so review the Service examples and upload guidance before ordering.

Help

For a delivery or refund question, contact the support address shown in the site footer and include your order reference. Do not place a duplicate order to replace an order that is still processing or has a refund status.